Customer Care
OUR COMMITMENT
The team at Tia’s is grateful to our clients for allowing us to do what we love for a living! It is our sincere goal to create a great experience for our customers each and every time they visit with us in store or online. Please see our contact information below and do not hesitate to let us know how we can assist you!
CONTACT US
Customer Service Phone: 201-984-1928
Email: CustomerCare@tiasplace.com
Tia’s Place Grand Central Phone: 212-922-9577
Tia’s Place Jersey City Phone: 201-451-9358
SHIPPING
We are pleased to offer flat-rate shipping for $5 within the United States. Depending on your location and package weight, orders sent via standard ground shipping will be delivered by UPS, FEDEX or USPS. Typical order processing takes 24 to 48 business hours.
SHIPPING TO THE UNITED STATES
STANDARD GROUND: $5 FLAT RATE
Delivery occurs two to seven business days after your order is processed.*
PRIORITY: $25
Delivery occurs two to five business days after your order is processed.
EXPEDITED: $40
Delivery occurs one to three business days after your order is processed.
*Orders shipping to Alaska, Hawaii, and APO/FPO will experience slightly longer delivery times.
For Alaska and Hawaii shipments, delivery requires 10 to 14 additional business days.
For APO/FPO shipments, delivery requires 14 to 21 additional business days.
SHIPPING TO PUERTO RICO
STANDARD GROUND: $28
Delivery occurs 10 to 14 business days after your order is processed.
PRIORITY: $60
Delivery occurs two to five business days after your order is processed.
EXPEDITED: $80
Delivery occurs one to three business days after your order is processed.
Note: During promotions, holidays, and the end of the month, shipments may be delayed due to the high volume of orders placed during these time frames.
RETURNS
PLEASE NOTE: ALL RETURNS WILL BE CREDITED BACK TO THE CUSTOMER IN THE FORM OF A STORE CREDIT, REDEEMABLE ONLINE OR IN-STORE.
Customer satisfaction is incredibly important to us. If for any reason you are not satisfied with your purchase, please let us know. We will make your return easy. Please make sure the item(s) are unworn/unused, in original condition and with all tickets attached.
Return the merchandise within fourteen (14) days to the following address:
Retail Operations Management
277 Grove St
Jersey City, NJ 07302
Attn: Returns
Items with any tag removed or found to be worn or damaged may not be returned and cannot be accepted and will be returned to the customer. We will send a confirmation email that includes your store credit, within 10 business days of receiving your returned merchandise. We do not reimburse shipping fees, $5.00 will be deducted from your store credit for the return shipping costs.
Please retain a record of the return tracking number for future reference.